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About us

A government funded interagency initiative providing people in provincial and rural New Zealand with access to Government services.

Heartland Services is a government funded interagency initiative.  Established in 2001, it provides people in provincial and rural New Zealand with access to Government services.

To find out more about where your nearest centre is, what services it offers and when agencies visit, go to the Services near you page.

To read more about what services are offered in Heartland Services Centres go to the Our Services page.

Improving linkages between government and community services

Heartland Services is administered by Family and Community Services, a service of the Ministry of Social Development.

A long term aim of Heartland Services is to have voluntary and community groups located in the same building as government agencies.  This will improve the linkages between government and community services in communities, and enable them to share resources.

Heartland Services is adding value to communities

A 2004 evaluation showed that:

  • Heartland Services is fulfilling the goal of bringing government services back to rural centres
  • Access to government services for rural people has improved in service centres and has removed the barrier of long trips to major centres 
  • Support for voluntary groups has improved slightly in service centre areas
  • Interagency collaboration has improved to aid access to government services for rural communities

The evaluation also identified opportunities for improvement and recommended more strategic planning to build on the services that are already in place.  Work is now underway to enhance public awareness of centres and the services on offer.  Family and Community Services is also exploring avenues to improve support to community service groups through Heartland Service Centres and to link them more closely with Strengthening Families operations.

Signpost: News from the Heartlands

This occassional newsletter is a way for the Heartlands community to share information about what is happening in their patch.