Accessibility Statement

This accessibility statement is for the website at

‘Accessibility’ means designing things that disabled people can perceive, use, and understand.

How we support accessibility

We support accessibility by:

Accessibility Charter

MSD is a signatory to the Accessibility Charter . The Accessibility Charter is a commitment to providing accessible information to the public. As part of this commitment, we developed a 5-year programme of work. We have a dedicated team to carry out this work.

Alternate formats

Contact us if you need information in alternate formats, such as:

  • Easy Read
  • New Zealand Sign Language (NZSL)
  • Braille
  • audio
  • large print
  • plain text.

In your message, include:

  • the web address (URL) of the information you need
  • the format you need — for example, Braille.


Contact us if you find accessibility issues on this website. We aim to respond to feedback within 3 business days.

Formal accessibility complaints

To make a formal complaint, follow the complaints information on the MSD website .

If you make a complaint and you're not satisfied with the response, you can learn about your options from:

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for web accessibility. This website aims to conform to WCAG 2.1 Level AA. We are progressively working to become fully conformant to WCAG 2.1 Level AA.

Content that is not accessible

Below are the known accessibility issues. Contact us if you need any of the following information in an alternate format.

  • The buttons used to show or hide the Service Centres by Region are announced as text by VoiceOver. The user is not informed that they are buttons and can be expanded.
  • If you expand the Main Menu button, while using a mobile phone or tablet, the search edit field is shown above the menu items.

Compatibility with browsers and assistive technologies

This website should work with common browsers and assistive technologies, such as:

  • Safari with VoiceOver on iOS
  • Chrome on Android with Talkback.
  • Edge with NVDA and JAWS on Windows
  • Chrome with keyboard-only input on Windows.

Assessment approach

This website’s accessibility was last checked by MSD in March 2023 by:

  • evaluating selected pages against WCAG 2.1 Level AA
  • testing selected pages with assistive technologies.

Approver of this statement

Accessibility and User Experience Team
Ministry of Social Development
Te Manatū Whakahiato Ora

Last statement review date

08 March 2023

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